![]() ![]() High School diploma or equivalent requiredĢ years’ experience in a customer service environment required call enter experience preferredĮxcellent professional communication skills required. Performs other duties and/or special assignments as needed Records consumer demographics, product information, and troubleshooting efforts as required Maintains professional composure during interactionsĪchieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Moen This includes identifying and determining the problem and cause, and explaining the best resolutionĮfficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product. Manages inbound calls from consumers to resolve product and technical support issues. ![]() After completion of training, shifts will be rotated weekly, working 8 hours daily, Monday thru Friday, between8:00 am-7:00 pm EST OR 7:00 am-6:00 pm CST OR 6:00 am-5:00 pm MST OR 5:00 am-4:00 pm PST depending on your geographic location.ĭelivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Moen Incorporated If this sounds like the position for you, our next training will begin September 20, 2023,with training hours of 9:00 am-5:30 pm EST. This position is 100% remote and Moen provides all the necessary equipment for you to be successful! Moen offers a competitive starting rate of $17/hour with the possibility of overtimeand benefits from day one,which include medical, dental, vision, monthly and annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more. Prior to the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career. You will provide world-class customer service to our consumers and receive over 200 hours of paid virtual training in Moen products to make sure you are ready to assist our customers. Learn more about our culture here.Īs the Associate Product Consultant,you arethe “Voice of Moen” that consumers interact with when they have product, installation, or warranty questions. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. ![]()
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